Frequently Asked Questions
Everything you need to know about our unique handcrafted pieces.
What materials are used in Anomaly Jewelry?
We use high-quality, ethically sourced materials including 14k gold-filled, sterling silver, and genuine gemstones. Each product page lists specific material details to ensure transparency.
How long will it take to receive my order?
Most orders are processed within 2-3 business days. Standard shipping typically takes 5-7 business days, while expedited options are available at checkout.
Do you offer international shipping?
Yes, we ship worldwide. Please note that international orders may be subject to customs duties and taxes which are the responsibility of the customer.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale.
How should I care for my jewelry?
To maintain the luster of your pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in a cool, dry place and clean gently with a soft microfiber cloth.
Can I request a custom design?
We love creating unique pieces! Please contact our design team via the 'Custom Orders' page to discuss your vision and receive a personalized quote.